Procurement Resources

Minimum order quantities vary by product category. For standard products we typically accommodate from 50 units per item. For custom-branded or embroidered orders, MOQs may be higher depending on the complexity of the customisation. Please contact our sales team for specific MOQ details based on your requirements.

Lead times depend on order size and customisation requirements. Standard stock items are typically dispatched within 5–10 business days. Custom orders — including embroidery, special sizing, or non-standard colours — generally require 3–6 weeks from order confirmation. We recommend planning procurement cycles in advance to align with hotel opening or linen replacement schedules.

Yes. We strongly encourage sample requests for procurement managers evaluating our products for the first time. Samples allow you to assess fabric quality, GSM weight, and finish before committing to a bulk order. Contact our sales team via email or WhatsApp to arrange sample dispatch.

Yes. We work with hotel groups and procurement managers on structured supply agreements that include preferential pricing for committed volume orders. For hotel chains or multi-property procurement, please contact us directly to discuss a tailored commercial arrangement.

We offer a comprehensive range of customisation options including embroidery of hotel logos or monograms, custom sizing for non-standard bed or table dimensions, bespoke colour specifications to match brand identity, and custom packaging or labelling for amenities. All products can be customised — please share your brand guidelines and our team will advise on the most suitable approach.

Standard embroidery positions include the top hem of sheets and duvet covers, the corner of towels and bath mats, the centre or hem of tablecloths, and the chest or collar of naprons. Custom placement is available upon request. We recommend providing artwork in vector format (AI or EPS) for the best embroidery result.

Yes. Custom sizes are available for all bed linen products — flat sheets, fitted sheets, duvet covers, and pillow cases. Simply provide us with your mattress dimensions and required overhang and we will confirm the production specifications. This is particularly relevant for properties with locally manufactured or custom-built bed frames.

We deliver across Kenya and East Africa. Our primary operational base is in Nairobi, from which we dispatch to hotels and hospitality businesses throughout the region. For international shipping requirements outside of East Africa, please contact our team to discuss logistics and lead time implications.

Yes. We coordinate delivery directly to hotel properties or designated receiving locations. For large orders, we can arrange phased delivery schedules that align with your linen management or opening programme. Please specify any delivery access restrictions or receiving hours when placing your order.

Yes. Smart For Hotel Supplies has been officially appointed as a Preferred Supplier for InterContinental Hotels Group (IHG) and the Fairmont group of hotels. This designation reflects our compliance with their quality standards, consistency of supply, and procurement processes. Documentation confirming our preferred supplier status is available upon request.

Our manufacturing processes in Egypt adhere to strict quality control protocols at each production stage — from raw cotton grading through weaving, finishing, and final inspection. Each batch is checked for GSM weight, dimensional accuracy, colourfastness, and stitch integrity before dispatch. We are able to provide quality certificates for orders requiring formal documentation.

Our premium cotton linens are engineered for high-volume laundering environments. Under standard commercial laundry conditions — appropriate temperatures, detergents, and drying — our towels and bed linens are designed to maintain quality across 200 or more wash cycles. Longevity is directly affected by laundering practice; our Linen Care Guide provides detailed guidance on maximising product lifespan.

Percale is a one-over-one-under weave that produces a crisp, cool, matte finish — well suited to warm climates and guests who prefer a lighter, breathable feel. Sateen uses a four-over-one-under weave, resulting in a silkier, slightly lustrous surface that feels luxuriously smooth against the skin. Stripe Sateen adds a woven texture for a more sophisticated aesthetic. Our sales team can advise on which weave best suits your property's positioning.

For 5-star and luxury hotel properties, we typically recommend TC400 or TC500 — these thread counts deliver an ultra-soft, luxurious feel that discerning guests expect at this tier. TC300 provides an excellent balance of softness and durability for 4-star properties. TC200 and TC250 are robust options well-suited to budget hotels, serviced apartments, and high-turnover environments where durability and cost-efficiency are prioritised.

Both options are available. We supply unbranded amenities for hotels that prefer a neutral presentation, and fully custom-branded amenities with hotel logos, brand colours, and personalised packaging for properties seeking a cohesive in-room identity. Custom branding is available across bathroom essentials, personal care kits, grooming accessories, and shoe care items.